Return & Refund
Maxxingtee Happiness Guarantee!
If you are unhappy with the items that you have received, please contact customer service FIRST by sending an email to email@example.com. Merchandise returned to the manufacturer without contacting customer service will not be processed correctly.
ALL of Maxxingtee products are made-to-order and we do not hold inventory or stock. Therefore, we will be unable to process a return or exchange due to sizing. Please contact us at firstname.lastname@example.org and we will offer you a 50% discount code if you want to reorder the item in the correct size.
It is very important that you read the description of each item before you place your order. There is a sizing guide available so you can choose your correct size. It is also of equal importance that you provide us with your correct information before you finalize your order.
At this time, we do not accept returns for any reason because as mentioned earlier, we do not hold inventory or stock and all items are made-to-order. If you wish to make a correction on your order, please contact customer service within 12 hours from the time you submitted your order. We normally send your order immediately to the production facility but if you contact us within the indicated time frame, we will do our best to make your requested changes.
On the other hand, if we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item. In the instance of our error, you do not have to return the item. You can keep it!
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund.
Shipping fee will NOT be refundable once items have been shipped.
Please place your order carefully. You must contact email@example.com within 12 hours of purchase if you wish to cancel your order. Our support staff will try to intercept the order before it goes into production, once it hits the production floor there is no way to cancel the order.
I got the wrong shirt. How can I get my correct order?
Please contact Customer Service. We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us..
I received a defective or damaged product. What do I do?
Please contact Customer Service. We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us. You will be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item.
I ordered the correct size but it’s a bit small/large can I return it and exchange it to a different size?
Unfortunately, Maxxingtee is currently unable to process a return or exchange due to sizing because we do not hold inventory or stock. Please contact us at firstname.lastname@example.org and we will offer you a 50% discount code if you want to reorder the item in the correct size.
I entered the wrong address information. Can I still correct it?
Relating to address, we can try to make corrections to your order within 72 hours of the time that your order was placed. If you request for the corrections after 72 hours, we will no longer be able to update it on our end.
I just made an order but i changed my mind and I’d like to cancel it.
Please order carefully. You should contact us within 12 hours of placing your order , we will do our best to cancel your order if possible. Please contact Customer Service at at email@example.com.
I made an order 3 days ago and since it hasn’t been shipped yet. I’d like to cancel it.
All our shirts are made-to-order. Orders are sent to production within 12 hours from the time your order is placed.